Jazmyn Latimer

Senior User Experience Leader

I build digital products designed to improve services and influence systems change using mixed methods research and human centered design. I’m known for confidently jumping into any part of the end to end research and design process, finding creative ways to learn about opportunities, and launching innovative products and services with multidisciplinary teams.

While my role is often labeled researcher, ux designer, or a mix of the two, research is core to everything I do. In fact, while obtaining my B.S in Behavior Psychology, I worked for 3 years as an applied behavior analyst for children with autism and adults with dementia. Thirteen years later now, I’ve tried on all the hats - from researcher to designer, and manager to director of a cross-disciplinary team.

I spent 7 years at Code for America looking at the ways that technology and design can restore opportunities for those impacted by our criminal justice system. During that time, I co-founded Clear My Record at Code for America, a project that automates the process of clearing old criminal convictions from one’s criminal record so that they qualify for jobs, housing, and other opportunities. Our work on Clear My Record has lead to over 250,000 convictions being automatically removed from people’s records across the country. Over 15,000 people no longer have a criminal record at all because of this work and now states across the US are implementing automatic record clearance policies that would not have been possible without this technology.

Check out Huffington Post’s feature of a day in my life at Code for America, or listen to my interview on the Five-O-One podcast.

In the last 2 years, I led user research at Spotify where I worked on improving Spotify’s personalized recommendation systems. I was also leading user research to improve Spotify’s messaging experience (via push, email, Whatsapp, and in-app messages), to optimize their machine learning algorithms, and to improve Spotify’s internal messaging platform used by marketers to run and manage messaging campaigns across channels. During that time I conducted research across the globe in places like Australia, New Zealand, UK, India, and the US.

I believe that everyone has the right to joy, connection, creativity, opportunity, dignity, and freedom. The work I do is in service of making this a reality, at scale, using the tools of research, design, and technology.

Let’s work together!